Notes on operations, supply chain, and e-commerce.
Anyone can read the press release; I write the parts that do not make it in. Notes and lessons learned from a decade of launches at Amazon and Apple, plus what I am learning and building with AI tools now. Full essays live on Substack.
How to manage backorders without losing the customer
A backorder is a great business “problem” to have because it signals customers want your product and are willing to wait for it. Here is how to turn the operational headache into a strategic advantage.
What re-interviewing at Amazon taught me about my own resume
Going back through the loop forced me to rewrite how I talk about launches; less scope, more decisions. What I cut, what I added, and the questions that exposed the gap.
The AI tools I use, and the ones I fell for because an ad promised to solve a problem it did not solve
An honest stack review; what earned a place in my daily workflow, what quietly got cancelled, and how I now test a tool before it gets a credit card.
Your ops problem is probably a comms problem
Most launch misses I have seen were not capability failures; they were people acting on different versions of the plan. How to build a single source of truth that people actually read.